As Dubai continues to modernize its real estate landscape, the introduction of Mollak—a centralized digital system by the Real Estate Regulatory Agency (RERA)—marks a pivotal step toward increasing transparency, regulation, and accountability in property management. Whether you’re a property owner, investor, or homeowners’ association (OA), understanding how Mollak works is essential for staying compliant and making informed decisions.
What Is Mollak?
Mollak (Arabic for “Owners”) is an online system developed by RERA to regulate jointly owned properties (JOPs) in Dubai. It governs the financial and operational activities of property management companies and homeowners’ associations, ensuring that all service charges and building maintenance activities are transparent, standardized, and monitored.
Launched in 2019, the system integrates real-time data reporting, budget approvals, and escrow account management—all under the oversight of RERA.
Key Objectives of Mollak
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Transparency in service charge calculations and collections
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Regulation of OA management companies and service providers
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Accountability for financial planning and fund allocation
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Digital Access to records and approvals for stakeholders
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Standardization of JOP management across Dubai
Who Is Mollak For?
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Property Owners
Gain transparency on service charges, approved budgets, and financial statements for their residential or commercial units. -
Developers & OA Management Firms
Must register their properties and management operations in the Mollak system to receive RERA approval for service charges. -
Service Providers
Companies providing maintenance, security, cleaning, or landscaping must be registered and approved within the Mollak platform to work with JOPs.
How Does Mollak Work?
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Budget Submission
Management companies submit an annual budget for each JOP to RERA via the Mollak system. -
Escrow Account Linking
Each JOP must have an RERA-approved escrow account where service charges are collected and disbursed, ensuring funds are used solely for property-related expenses. -
Approval Process
RERA reviews and approves budgets and service charges before they are shared with property owners. -
Owner Access
Property owners receive notifications and can view detailed breakdowns of service charges, financial reports, and budget justifications via the Mollak portal. -
Payment & Compliance
Payments can be made directly into the escrow account through Mollak, with real-time tracking and accountability for how funds are used.
Benefits of the Mollak System
✅ Enhanced Trust & Confidence
Owners know exactly where their service charges go, thanks to real-time budget tracking and approved vendors.
✅ Improved Financial Oversight
Mollak ensures that all transactions pass through regulated escrow accounts—eliminating misuse of funds.
✅ Unified Platform
Developers, managers, and owners collaborate via one system, streamlining communication and reducing disputes.
✅ Audit Trail & Reporting
Mollak offers standardized reports and documentation for audits, making the process smoother for regulatory bodies.
✅ Escrow Protection
Collected service fees are protected in dedicated escrow accounts that can only be accessed for approved maintenance work.
Is Registration Mandatory?
Yes. All jointly owned properties in Dubai must be registered in the Mollak system, and only RERA-certified OA management companies can manage such properties. Failure to comply can result in fines, license suspension, or restrictions on collecting service fees.
How to Register with Mollak
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OA Management Company Accreditation
First, the management firm must be licensed and approved by RERA. -
JOP Declaration & Budget Submission
The developer or management firm must declare the property and submit its annual budget via the Mollak portal. -
Open an Escrow Account
An escrow account must be opened for the property and linked to the Mollak system. -
Owner Notification
Once RERA approves the budget and service charges, property owners are notified via the system.
Final Thoughts
The Mollak system is a game-changer in Dubai’s real estate industry, offering much-needed regulation, financial transparency, and digital governance over jointly owned properties. It empowers property owners with information, holds management firms accountable, and ensures that service charges are fair, justified, and legally compliant.
If you’re a property owner or manager in Dubai, engaging with Mollak isn’t optional—it’s a strategic necessity for staying ahead in an increasingly regulated real estate market
