When you’re planning a trip with Turkish Airlines and need in-person help, the Turkish Airlines Baku Office in Azerbaijan is a convenient place to turn to. Whether it’s booking tickets, changing your flight, or simply asking questions, this local office is ready to help travelers get the support they need—fast and easy.
Introduction
Flying can come with questions—especially when you need to change your plans, deal with baggage issues, or get help booking your flight. That’s where the Turkish Airlines Baku Office steps in.
Located in a central area of Baku, this office offers friendly and professional help for passengers traveling with Turkish Airlines. In this guide, you’ll find everything you need to know about contacting the office, including phone numbers, email info, working hours, and common services.
Why Contact the Turkish Airlines Baku Office?
Sometimes, it’s easier to talk to a real person instead of going through online forms or automated systems. The Turkish Airlines Office in Baku is perfect for travelers who:
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Prefer face-to-face service
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Need to solve a booking issue quickly
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Want to clarify travel rules or baggage policies
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Are handling flight changes, refunds, or cancellations
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Need help with visa info or special services
Contact Details for Turkish Airlines Baku Office
Here’s the essential contact information if you want to reach the Baku office directly:
Address:
28 May Street, Baku, Azerbaijan
Phone number: +994 12 404 10 51
Email:
press@thy.com
Office Hours:
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Monday to Friday: 9:00 AM to 6:00 PM
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Saturday & Sunday: Closed
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Public Holidays: May be closed or have reduced hours
If you plan to visit, it’s a good idea to call first—especially during busy travel seasons.
Services Offered at the Baku Office
The Turkish Airlines Baku Office in Azerbaijan provides a wide range of support, including:
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Flight bookings and rebookings
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Ticket cancellations and refunds
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Baggage claims and lost items
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Special service requests (wheelchair, infant travel, etc.)
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Miles&Smiles loyalty program assistance
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Visa and travel documentation advice
They can also help you find the best available fares and explain the terms for different ticket types.
How to Get There
The Baku office is centrally located and easy to reach by public transportation or car. Many travelers stop by while running errands or working nearby. You can use local taxis or ride-hailing apps like Bolt or Uber to reach the office easily.
Tips for a Smooth Visit
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Bring your passport or ID – especially if you’re changing bookings.
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Arrive early – mornings tend to be less busy.
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Have your booking reference or ticket number ready.
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Write down your questions in advance so you don’t forget anything.
FAQs
1. What are the office hours of the Turkish Airlines Baku Office?
The office is open Monday to Friday from 9:00 AM to 6:00 PM. It’s closed on weekends and public holidays.
2. Can I book tickets directly at the Baku office?
Yes, ticket bookings for all Turkish Airlines flights can be made at the office.
3. Is there customer service support in Azerbaijani or Russian?
Yes, the office staff usually speak Azerbaijani, Russian, English, and sometimes Turkish.
4. Can I get a refund for my flight at the Turkish Airlines Office in Baku?
Refunds can be processed at the office, depending on your ticket type and terms.
5. How do I contact the office by phone?
Use the local phone number listed above to speak with a representative.
6. What services are available for people with disabilities?
You can request wheelchair support, special seating, or travel help directly at the office.
7. Can I check my baggage allowance at the Baku office?
Yes, staff can explain baggage rules and let you know what you’re allowed to carry.
8. Is Miles&Smiles support available at the office?
Yes, you can manage your account or get help earning or using miles.
9. Do I need an appointment to visit the office?
Appointments aren’t required, but calling ahead is a good idea during busy times.
10. Can the Baku office help with lost baggage?
Yes, they can help you file a lost baggage report and follow up on claims.
Conclusion
When you need real help with your travel plans, visiting or calling the Turkish Airlines Baku Office is a smart move. From booking and refunds to baggage and special services, the team there is ready to help you every step of the way.
Whether you’re new to flying or a frequent traveler, getting in touch with the Turkish Airlines Office in Baku can save you time and stress. So next time you need assistance, don’t hesitate to reach out—you’ll be glad you did.
