NCR Atleos has named Rohan Pal as its new Chief Information Officer (CIO), reinforcing the company’s focus on technology leadership, digital transformation and innovation across its self-service financial solutions. This appointment underscores Atleos’ commitment to strengthening technology strategy and operational excellence as it expands service offerings for financial institutions, retailers and consumers.
A Strategic Appointment at a Pivotal Time
Atleos operates in a rapidly evolving landscape where financial institutions are under pressure to modernize legacy systems, improve customer experience, and maintain robust security. As self-service banking and digital access become increasingly central to everyday financial life, technology reliability and scalability are essential.
By naming Rohan Pal as CIO, Atleos is reinforcing its intent to invest deeply in the systems and platforms that power its global operations. The appointment underscores a broader strategy to ensure that technology is not just a support function, but a core driver of business value, innovation, and customer trust.
Atleos’ leadership emphasized that selecting the right executive for this role involved careful consideration of both technical expertise and cultural alignment. The company sought a leader who could balance long-term strategic thinking with practical execution—someone capable of guiding transformation while staying grounded in real-world operational needs.
Rohan Pal’s Extensive Technology Background
Rohan Pal’s career spans more than two decades, during which he has built a reputation for leading large-scale digital transformation initiatives across complex enterprise environments. His experience covers a wide range of disciplines, including IT strategy, cloud adoption, cybersecurity, artificial intelligence, and organizational change.
Before joining NCR Atleos, Pal served as Chief Technology Officer at WillScot, where he played a central role in redefining the company’s technology vision. During his tenure, he applied advanced analytics and AI-driven solutions to improve operational efficiency and commercial performance. His work demonstrated how modern technology, when aligned with business objectives, can unlock measurable value.
Earlier in his career, Pal also served as Chief Transformation Officer at ServiceNow. In that role, he worked closely with enterprise customers, senior executives, and boards to guide digital transformation efforts. His exposure to a wide range of industries gave him deep insight into how organizations can modernize IT infrastructure while managing risk, compliance, and change.
This combination of hands-on leadership and advisory experience positions Pal well to navigate the challenges and opportunities facing Atleos as it continues to scale its technology platforms globally.
Leading Technology Strategy at NCR Atleos
As CIO, Rohan Pal will oversee Atleos’ global technology functions, playing a central role in shaping the company’s digital future. His responsibilities include modernizing infrastructure, strengthening cybersecurity, scaling cloud platforms, and enabling the development of next-generation digital products.
One of Pal’s key priorities will be ensuring that Atleos’ technology ecosystem is secure, resilient, and adaptable. With cyber threats becoming more sophisticated and regulatory requirements growing more complex, robust security and risk management are essential. Pal’s background in cybersecurity and governance will help reinforce trust among Atleos’ clients and partners.
At the same time, he will focus on enabling innovation. By modernizing systems and embracing cloud-native architectures, Atleos aims to accelerate product development and respond more quickly to customer needs. This approach supports the company’s broader goal of delivering seamless, reliable self-service financial experiences at scale.
Supporting Innovation Across Self-Service Financial Solutions
Atleos is best known for its self-service platforms, including ATMs, cloud services, and digital access tools that help financial institutions operate more efficiently while expanding consumer access. These solutions play a critical role in everyday financial transactions, from cash access to account management.
As technology continues to evolve, customers expect faster, more intuitive, and more secure experiences. Pal’s appointment reflects Atleos’ recognition that meeting these expectations requires continuous innovation across hardware, software, and cloud services.
Under Pal’s leadership, Atleos is expected to deepen its use of cloud technologies, automation, and data-driven insights to enhance platform performance and reliability. His experience applying AI and advanced analytics in previous roles could also influence how Atleos leverages intelligent technologies to improve operations and customer outcomes.
Emphasizing Operational Excellence and Scalability
With approximately 20,000 employees worldwide and a global customer base, Atleos operates at significant scale. Managing such a complex technology environment requires strong governance, clear standards, and a focus on operational excellence.
Pal’s background in IT modernization and large-scale transformation will be instrumental in aligning technology investments with business priorities. By standardizing systems and processes where possible, while allowing flexibility where needed, Atleos can reduce complexity and improve efficiency across its operations.
This focus on scalability is particularly important as Atleos continues to expand its services and enter new markets. A modern, well-architected technology foundation enables the company to grow without sacrificing reliability or security.
A Leadership Style Focused on Collaboration
Beyond technical expertise, Rohan Pal is known for his collaborative leadership style. Throughout his career, he has worked closely with business leaders, product teams, and customers to ensure that technology initiatives deliver tangible value.
At Atleos, this collaborative approach will be essential. The CIO role requires close coordination with executive leadership, operations, product development, and customer-facing teams. By fostering strong partnerships across the organization, Pal can help ensure that technology decisions support Atleos’ broader strategic objectives.
This people-centric leadership philosophy also aligns with Atleos’ emphasis on values and culture. The company’s leadership highlighted that Pal’s appointment reflects not just his technical qualifications, but also his ability to lead teams through change while maintaining focus on long-term goals.
Technology as a Growth Enabler
Atleos’ growth strategy relies heavily on its ability to innovate and adapt in a competitive financial services environment. Technology plays a central role in enabling new services, improving customer experience, and driving operational efficiency.
By investing in strong technology leadership, Atleos is positioning itself to capitalize on emerging opportunities in digital banking, self-service financial access, and cloud-based services. Pal’s appointment signals confidence that technology will continue to be a key differentiator for the company.
As financial institutions increasingly rely on partners like Atleos to deliver secure, scalable infrastructure, the CIO’s role becomes even more strategic. Pal’s experience working with enterprise customers and boards gives him valuable perspective on how to balance innovation with reliability and compliance.
A Long-Term Vision for Digital Transformation
Digital transformation is not a one-time initiative—it is an ongoing journey that requires sustained commitment and leadership. Atleos’ decision to appoint an experienced CIO reflects an understanding that long-term success depends on continuously evolving technology capabilities.
Pal’s mandate includes not only implementing new technologies, but also building a roadmap that supports Atleos’ growth over the coming years. This includes investing in talent, modern platforms, and processes that can adapt as customer needs and market conditions change.
By focusing on both near-term improvements and long-term strategy, Atleos aims to remain a trusted partner for financial institutions navigating their own digital transformation journeys.
Strengthening Atleos’ Position in the Market
Headquartered in Atlanta, NCR Atleos has established itself as a key player in self-service financial solutions, supporting institutions and consumers across the globe. The company’s platforms help banks and retailers improve operational efficiency while expanding access to essential financial services.
The appointment of Rohan Pal as CIO strengthens Atleos’ leadership team at a time when technology differentiation is increasingly important. As competition intensifies and customer expectations rise, having a clear, forward-looking technology strategy can be a decisive advantage.
By bringing in a leader with deep experience in cloud, AI, and enterprise transformation, Atleos is signaling to customers, partners, and employees that it is committed to staying ahead of the curve.
Looking Ahead
Rohan Pal’s appointment marks the beginning of a new chapter for NCR Atleos’ technology organization. With his extensive background and strategic mindset, he is well positioned to guide the company through its next phase of innovation and growth.
As Atleos continues to expand its self-service platforms and digital offerings, Pal’s leadership will play a critical role in ensuring that technology remains secure, scalable, and aligned with business goals. For customers and partners, this means greater confidence in the reliability and future-readiness of Atleos’ solutions.
In a world where digital access to financial services is becoming increasingly essential, Atleos’ investment in strong technology leadership reflects a clear vision: to build resilient, innovative platforms that support financial inclusion, operational efficiency, and long-term value.
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